VCB Answers the Call with Recent Opening of Customer Care Center
Virginia Commerce Bank continues to seek ways to improve your banking experience and is proud to announce the recent opening of a customer service call center. The call center, known as VCB Customer Care, is located in Manassas and staffed by knowledgeable banking professionals.
VCB Customer Care is an extension of the service you receive in VCB’s branches with the additional convenience of extended hours and direct access to Customer Care associates. Instead of reaching an automated answering service and navigating through a maze of numbered options, callers will speak directly to an experienced banker who, in most cases, will be able to facilitate your request right away without transfer or delay. VCB Customer Care is there when you have a question or need assistance on:
- Account Inquiries
- Address Changes
- Deposit/Loan Rates
- Check Reorders
- Stop Payments
- Research Requests
- Statement/Check Copies
- Loan Payoff Requests
- Online Banking Assistance
- And More...
To reach VCB Customer Care, call 877-VCB-5015 or 703-334-2387 to speak directly with a Customer Care associate, or contact them online via secure email. VCB Customer Care is open from 8 a.m. to 7 p.m. weekdays and 9 a.m. to 12 p.m. on Saturday.
VCB Bank employees recently stepped up their game by completing a company-wide walking program that encouraged fitness and overall wellness. The 12-week fitness program, named “Stepitup,” utilized pedometers to track employees’ steps and offered incentives for participation and for meeting minimum walking goals.
Beginning in September, 48 teams comprised of 231 employees (over 72% of the organization) began logging daily steps with a minimum goal of 5,500 steps per day, increasing to 8,500 steps per day by the end of the program. At the end of each four-week session, the step goal increased and prizes were awarded to individual participants who met the minimum step goal, while teams were ranked by the total number of steps they collectively tallied.
Meeting the Stepitup goals each day was no walk in the park. Employees reached walking goals through a variety of methods including walking to lunch instead of driving, taking family pets on longer walks, parking farther away at the grocery store, incorporating daily gym workouts, and spending more time being active outside with family members and friends. Some employees participated in local 5K races and community charity walks, combining their enhanced fitness regimen with their community support.
During the three-month Stepitup initiative, VCB’s employees walked over 162,160,000 steps (which roughly translates to 1,200 trips around the Capital Beltway), with the winning team collecting nearly twelve million steps among its five members. A ceremony took place on December 15 to honor the top team.
Stepitup was adapted from a similar program offered by UnitedHealthcare. The insurance carrier supported the Bank’s fitness initiative with pedometers, advice on implementing the program and prizes. The Bank’s insurance broker, Insurance Advantage, provided the Bank with gift cards for monthly prize drawings and participated in the ceremony for the program’s winners.
The fitness program is just one aspect of an ongoing wellness initiative at the Bank. A different wellness topic — including breast cancer awareness, diabetes education and holiday stress relief tips — is being highlighted each month through a combination of staff presentations, an online newsletter and the distribution of informational collateral materials. Just as the Bank strives to Make the Difference for its customers, it is equally committed to fostering an environment that improves the lives of its employees.
Remember that you have until April 17 to contribute to your Traditional or Roth IRA (Individual Retirement Account) for the 2011 tax year. Your money has more time to grow the sooner you begin saving, so take advantage of this investment opportunity.
Don’t have an IRA? Ask a VCB account specialist about our different IRA programs and take a small step that can develop into long-term benefits for you and your family. Find more IRA information in our Advice & Planning pages.
Did you know you can save 15% on TurboTax® federal products simply by being a VCB Online Banking customer? Log in to your personal online banking account and click the TurboTax logo to get started today.
Not enrolled in VCB Online Banking? Securely self-enroll yourself or visit your local branch to get started.
